Privacy Policy

Our Commitment to Your Privacy

At Cert Pro, we recognize that privacy matters deeply to the arcade gaming professionals who trust us with their certification needs. This Privacy Policy outlines how we collect, use, protect, and manage personal information when you interact with our website and certification services.

We are committed to transparency about our data practices and providing you with meaningful control over your personal information. This policy applies to all visitors and users of our certification programs.

Information We Collect

Information You Provide Directly

When you interact with our services, you may choose to provide various types of personal information:

Contact details such as name and email address when submitting inquiry forms
Certification application information including professional background and development experience
Payment information when enrolling in certification programs
Communication preferences and feedback about our services
Technical documentation and game specifications for compliance testing

Automatically Collected Information

Our website automatically collects certain information to improve functionality and user experience:

Device and browser information including type, version, and operating system
IP address and general geographic location
Pages visited, time spent on pages, and navigation patterns
Referring website or source that directed you to our site
Cookies and similar tracking technologies as detailed in our Cookie Policy

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds: your consent when you submit forms or accept cookies, contractual necessity to provide certification services, legitimate business interests in improving our offerings, and compliance with legal obligations in our industry.

How We Use Your Information

Service Delivery and Communication

We use your information primarily to provide certification services, respond to inquiries, process applications, and communicate about program status. This includes sending confirmation emails, evaluation updates, and certification documentation.

Website Improvement and Analytics

Analytics data helps us understand how professionals interact with our website, which certification information proves most helpful, and where we can enhance the user experience. We use this insight to refine our digital presence and educational resources.

Marketing and Industry Education

With appropriate consent, we may send information about new certification programs, industry updates, or educational content relevant to arcade game development. You maintain control over marketing communications and can opt out at any time.

Legal Compliance and Safety

We may use and disclose information as necessary to comply with legal obligations, protect our rights and property, ensure safety and security, prevent fraud, and respond to lawful requests from authorities.

How We Protect Your Information

Security Measures

We implement industry-standard security practices to protect personal information:

Encrypted connections for data transmission using secure protocols
Restricted access to personal information limited to authorized personnel
Regular security assessments and updates to protection measures
Secure storage systems with appropriate access controls
Employee training on data protection and privacy best practices

Data Retention

We retain personal information for as long as necessary to provide our services, maintain certification records, comply with legal obligations, and resolve disputes. Certification records are typically maintained for seven years following program completion to support credential verification. When data is no longer needed, we securely delete or anonymize it.

Breach Notification

In the unlikely event of a data breach affecting personal information, we will notify affected individuals and relevant authorities in accordance with applicable law. Our notification will include information about the breach, potential risks, and steps being taken to address the situation.

Information Sharing and Disclosure

Service Providers: We work with trusted third-party service providers who assist with payment processing, website hosting, analytics, and communication tools. These providers access personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality.

Business Transfers: Should Cert Pro be involved in a merger, acquisition, or sale of assets, personal information may be transferred. We will provide notice before your information becomes subject to different privacy practices.

Legal Requirements: We may disclose information when required by law, in response to legal processes, to enforce our terms, or to protect rights, property, and safety.

With Your Consent: We may share information with third parties when you have provided explicit consent for such sharing.

We do not sell personal information to third parties for marketing purposes.

Your Privacy Rights and Controls

Access and Information

You have the right to request access to the personal information we hold about you. We will provide a copy of this information in a commonly used format, along with details about how it's being used.

Correction and Updates

If your personal information is inaccurate or incomplete, you have the right to request corrections. Contact us to update your details, and we will make reasonable efforts to ensure accuracy.

Deletion and Erasure

You may request deletion of your personal information, subject to certain exceptions such as legal retention requirements or ongoing certification records. We will evaluate deletion requests on a case-by-case basis.

Data Portability

Where applicable under data protection laws, you have the right to receive your personal information in a structured, machine-readable format and to transmit it to another service provider.

Objection and Restriction

You may object to certain uses of your personal information, particularly for marketing purposes. You can also request restriction of processing in specific circumstances, such as while we verify data accuracy.

Exercising Your Rights

To exercise any of these rights, contact us through the methods provided at the end of this policy. We will respond to requests within the timeframes required by applicable law, typically within 30 days. We may need to verify your identity before processing certain requests.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact form. We will process your request promptly and in accordance with applicable data protection regulations.

Additional Information

Children's Privacy

Our services are designed for professionals in the arcade gaming industry. We do not knowingly collect information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

International Data Transfers

Information collected through our website may be processed and stored in the United States. By using our services, you understand that your information may be transferred to countries with different data protection standards than your jurisdiction. We implement appropriate safeguards to protect information during international transfers.

Links to Third-Party Websites

Our website may contain links to external websites not operated by Cert Pro. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing personal information.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or industry standards. Material changes will be communicated through prominent notice on our website. The "Last Updated" date at the top indicates when the policy was most recently revised.